Shipping policy


Order Processing Time

All orders are processed within 0–2 business days, excluding weekends and holidays.

US Shipping

  • Estimated delivery time: 1–6 business days after shipment
  • Carriers: Other reputable domestic carriers
  • Tracking: Tracking information is provided once the order ships

Delivery timelines may vary due to carrier delays, destination, or peak shipping periods.

International Shipping

Turstein ships worldwide.

  • Orders are processed within 0–2 business days
  • Estimated international delivery time: 7–20 business days after shipment
  • Delivery timelines vary depending on destination, carrier availability, and customs processing

International customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country.

Customs Duties and Taxes 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Shipping Costs

Shipping costs, including any free shipping promotions, are clearly displayed at checkout before payment is completed. Shipping offers apply only where explicitly stated.

Tracking & Delivery

Once an order ships, tracking information is provided so customers can monitor delivery progress from dispatch to delivery.

Order Changes & Cancellations

If you need to change or cancel an order, please contact Customer Service as soon as possible at contact@turstein.com. Once an order has shipped, changes or cancellations may no longer be possible.

Shipping Protection (Optional)

Optional shipping protection may be offered at checkout to cover packages that are lost or damaged during transit. Participation in shipping protection programs is optional and clearly disclosed during checkout.

Turstein is a business operated by Skyrocket Sales LLP.